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30 results for “delivery”

Buying Process & Order Status

What are the Bill of Sale and Odometer Disclosure Statement?

… sale. Once signed, your order moves to delivery scheduling.

When will my car be delivered?

… and carrier availability. We propose a delivery date and a time window for your approval before anything is finalized, then reserve your spot on the trailer an…

How do I track my order?

…r will contact you about an hour before delivery.

Can I cancel my order after buying?

…paid within one business day. And after delivery, your 30-Day Money-Back Guarantee lets you return the vehicle for any reason. If you need to cancel, contact us…

Can I view or inspect a car in person before I buy?

…X history report, and our 206-Point Pre-Delivery Inspection Report. You're also covered by our 30-Day Money-Back Guarantee — take delivery, have it looked over …

Registration & Membership

What's included with my membership?

…arranty (up to 3,000 miles), nationwide delivery, and phone support.

Vehicle Info & Titles

What information and documents do I get for each car?

…X history report, and our 206-Point Pre-Delivery Inspection Report. You get the full picture before you place a bid or Buy It Now.

What is the 206-Point Pre-Delivery Inspection Report?

…on and service our team performs before delivery. It covers the road test, engine, transmission and drivetrain, brakes, suspension and steering, tires and wheel…

Do all cars come serviced and inspected?

…erviced and goes through a complete pre-delivery inspection before it reaches you, so it's ready from day one. Depending on what each needs, our service typical…

Shipping & Delivery

When will my car be delivered?

…lly 1–3 business days). We'll propose a delivery date and a two-hour time window for your approval, then reserve your spot on the trailer and keep you updated u…

How much does shipping cost, and where do you deliver?

Your transportation charge is shown up front on your Purchase Agreement and invoice — there are no surprises later. We deliver throughout the continental United…

Can I track my car?

Yes. Once your vehicle is in transit, you can follow its live GPS location, route progress and estimated arrival on the Tracking page.

Can I contact the driver?

…iver will call you about an hour before delivery to make sure everything goes smoothly.

Can someone else accept delivery for me?

Yes. A family member or an authorized representative can sign for and take possession of your vehicle on your behalf.

What happens at handover / delivery?

The driver brings your vehicle to your delivery address. Take a moment to inspect it, sign the delivery acceptance, and it's officially yours.

What if my car is damaged in transit?

… chance to inspect the car and sign the delivery acceptance. Please inspect it at drop-off and report any transport-related concerns within 24 hours.

Warranty & Buyer Protection

What does the 90-Day Limited Warranty cover, and what's excluded?

… valid for 90 days or 3,000 miles after delivery, whichever comes first, at no extra cost. It covers engine, transmission, axle & transfer case, battery. It…

How does the 30-Day Money-Back Guarantee work?

…ehicle for any reason within 30 days of delivery. Just let us know by 8:00 PM on the last day of the return period.

How do I return my car, and how soon will it be collected?

…ce, we'll collect the vehicle from your delivery address within three business days, at no charge to you.

State-Specific Information

Where do you deliver in the United States?

…r Purchase Agreement and invoice. After delivery, you register the vehicle locally in your state — we do not add sales tax, title or registration fees to your p…

Do you deliver to Alaska or Hawaii?

No. We do not deliver to Alaska or Hawaii at this time. We deliver throughout the continental United States only.

Buying as a California resident — what should I know?

…ocal DMV or an authorized station after delivery, not before purchase. Sales tax and registration fees are paid by you directly to the DMV when you register.

Buying as a Texas resident — what should I know?

…u at your local county tax office after delivery. If the title was issued in another state, we handle the transfer paperwork — some out-of-state titles may take…

Buying as a Florida resident — what should I know?

We deliver to Florida. After purchase, we put the title in your name and mail it to you. You complete Florida registration and pay any applicable fees at your l…

Buying as a Colorado resident — what should I know?

… taxes are paid by you at the DMV after delivery. Emissions testing may be required in certain Colorado counties when you register — check with your local DMV f…

Buying as a New York resident — what should I know?

…ements are handled by you locally after delivery.

Buying as a New Jersey resident — what should I know?

…tax are handled by you at the MVC after delivery. If the vehicle title was issued in another state, we manage the transfer — processing times may vary.

Who handles registration, sales tax and local fees?

…the vehicle locally in your state after delivery. We do not add sales tax, title or registration charges to your purchase invoice — your total with us is the ve…

Account & Support

Is my personal information safe?

…nly to process your purchase, title and delivery, and we handle it in line with applicable U.S. privacy and payment laws.

How do I update my account details or delivery address?

…nt settings. If you need to change your delivery address after a purchase, please contact us so we can update your documents accordingly.

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